Return Policy

We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the delivery date of your order. Some exclusions may apply so please read the full return policy for additional information.

DISCREPANCIES AND SHORTAGES

If your order is received with any notable shortcomings, please contact customer service immediately. All discrepancies, shortages, broken merchandise, and any requests for returns must be made within 30 days from the delivery date of your order. Any requests for compensation or remediation will not be accepted after 30 days from the delivery date of your order.

RETURN INSTRUCTIONS

Returns may be shipped back to the following address:
Sereni-Tea
Attn: Returns
1017 4th Ave
Lake Odessa, MI 48849
USA

We are not responsible for any shipping costs associated with returning items unless it is due to an error made by us. Original shipping is non-refundable. Qualifying returns are eligible for a refund to your credit card or PayPal account.

Items that are shipped back as a return need to be matched to your original invoice. Please provide any information that can help us identify the account or original purchase that matches the returned items.

POLICY RESTRICTIONS

Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.

We will consider requests for product exchanges  that can be redeemed at our Boutique location, otherise customer is responsible for any shipping costs to receive the exchange. 

We do not accept returns on products that have been mixed or blended together with other ingredients. Refunds will only be issued for product that is returned in the original form that they were purchased in.

Sereni-Tea will not be responsible for damage or loss that occurs to goods shipped again to a different destination beyond the original shipping address provided on the order.

Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

START YOUR RETURN

Please email us at hello@curatedserenitea.com with the word RETURN in the Subject Line if you want to ask us a question about making a return. We do not offer free return shipping labels. If you would like to speak to a Customer Service Representative, please call 616-987-1051 and leave us a voicemail. We will call you back as soon as possible. We are available Monday through Friday from 9am to 5pm EST.